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Nutri For Families Privacy Policy

Effective Date: 2025-06-11
Last Updated: 2025-06-11

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At Nutri For Families, we respect the sensitivity of the personal and health information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect your information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

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1. Information We Collect

  • Personal Identifiers: Name, contact details, date of birth, family member information.

  • Health & Lifestyle Data: Medical history, chronic conditions, dietary restrictions, exercise habits, mental health concerns, children’s health or eating patterns.

  • Session Records: Notes, meal plans, progress summaries, recordings (with consent).

  • Technical Data: IP address, browser type, device identifiers, session logs.

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2. How We Collect Information

  • Directly from You: Via intake forms, booking system, email, and live sessions.

  • Automatically: Through website cookies and analytics when you visit our Site.

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3. Purpose of Collection & Use

  • Service Delivery: To provide, tailor, and improve nutrition counselling and educational materials.

  • Communication: To send appointment reminders, follow‑up resources, and newsletters (with your consent).

  • Legal & Safety: To comply with legal obligations and protect against risk of harm.

  • Quality Assurance: For internal training, supervision, and service evaluation (records are de-identified when possible).

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4. Consent & Withdrawal

  • Informed Consent: We will obtain your express consent before collecting sensitive health information.

  • Withdrawal of Consent: You may withdraw consent at any time by contacting us in writing; however, this may affect our ability to continue providing Services.

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5. Disclosure of Information

  • Restricted Access: Only practitioners directly involved in your care and essential administrative staff have access to your personal data.

  • Third-Party Service Providers: We may share data with secure, contract‑bound providers (e.g., video conferencing, appointment reminders).

  • Legal Requirements: We will disclose information if required by law (e.g., court order, risk of serious harm to self or others).

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6. Data Security & Retention

  • Security Measures: We implement encryption, secure login, and restricted access controls to protect your data.

  • Retention Period: We retain client records for a minimum of 10 years from the date of last service, in compliance with professional guidelines and Ontario regulations.

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7. Your Rights

  • Access & Correction: You have the right to request access to your personal information and ask for corrections.

  • Complaint: To lodge a privacy complaint, please contact us. If unresolved, you may escalate to the Office of the Privacy Commissioner of Canada.

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8. Cookies & Tracking

  • Our Site uses essential cookies for functionality and analytics cookies (with your consent) to improve user experience. You can manage cookie preferences in your browser.

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9. Changes to Privacy Policy

We may update this policy periodically; the "Last Updated" date above will reflect changes. Continued use of our Site or Services constitutes acceptance of the revised policy.

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For questions and inquiries, please contact us at info@nutriforfamilies.com

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